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Feedback of our Guests

We greatly appreciate the opinions and evaluations of our esteemed guests; they are a motivation and source of new energy for further work. We would therefore like to share some of the messages and comments from the hotel satisfaction questionnaires with you.



Excellent service, facilities, warm welcome, attention to detail and excellent service. During my search for a holiday in Karlsbad, I selected the hotel according to my different criteria. The hotel didn't have to remind me of a sanatorium. It should not be big and noisy like a railway station, the hotel wellness centre should not be too small. And of course, the central location was important. I was persuaded by the information that the hotel CARLSBAD PLAZA has an "Alt Karlsbad" wellness centre with seven types of saunas and various pools. As a result, my choice of hotel did not disappoint me. Excellent service, facilities, warm welcome, attention to detail and excellent service. Every day we visited the wellness centre "Alt Karlsbad" ...Everywhere is very clean, the pool has a nice water and air temperature. Breakfast - This is a 5* breakfast. Great variety of food, there was also champagne. Accommodation at the hotel: a week in a 22 m² Comfort Room overlooking the garden. The room is clean, with modern refurbishment and Italian-style furniture. Only regretted not choosing a bigger room, the wardrobe seemed small (would have been less of a problem for summer). For a few days, the room would have been very good. For a longer stay book a bigger room. We had one with breakfast and no treatment package. New Year's Eve was celebrated in the hotel. The party was organised in a large hall. It was very enjoyable! Thank you! Expensive parking (25 euros per day), the car was not in the garage, apparently, it was taken to a public car park. My car tracking software showed that it was parked more than one km from the hotel. But it didn't upset us... There were a lot of guests. But these are the little things in life... :-)

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Staff very friendly, wellness area very diverse, very relaxed atmosphere.

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Excellent stay. We stayed 3 nights in this beautiful hotel. Had booked a package with 3 treatments. It was simply wonderful and relaxing. We will gladly come back again. All the staff were accommodating and friendly.

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We spent a beautiful advent weekend in Karlovy Vary. The hotel is beautiful with a great spa. There are 7 different saunas in the sauna village. The staff is always friendly and the rooms are very clean. We will definitely come back!

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Czech Republic02.01.2023

Amazing hotel, with amazing staff. Everywhere was clean and fragrant. Breakfast was plentiful and delicious. Highly recommended! We will definitely come back!

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It couldn't have been better...Everything was very nice.

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Czech Republic12.12.2022

Real spa luxury at its best! TOP quality from A to Z. From the first minute total professionalism with a smile on his face, helpfulness, accommodating to requests, a beautiful and cozy attic room where it was completely quiet all the time. Amenities as far as we could think of (except for the imaginary water fountain). Very comfortable double bed. View of the garden and the upper floors of Pupp. Idyllic. Breakfast par excellence, we satisfied our sweet tooth. Spa one of the nicest hotel's in our area and that we have seen. Yes, performance = price. But luxury has never been free. We combined it with a loving anniversary.

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This hotel is fantastic! All is incredibly nice and luxurious. The breakfast is exceptionally good, the spa and the spa treatments will make you feel welcome and relaxed. Highly recommended.

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Great hotel, with attentive staff. Saunadorf was of course more than great. Super hotel for sauna lovers. Relaxation room with beds, a dream! Breakfast was excellent.

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A very relaxing holiday in a super nice hotel. We really enjoyed our stay at the Hotel Carlsbad Plaza. The Supreme room was beautiful and spacious. A coffee machine in the room was very convenient. The staff was nice and attentive. The breakfast and dinner tasted good and were very varied. The wellness area was well organised and offered the best relaxation. But especially great were massages and other procedures for relaxation and regeneration in the hotel clinic. Thank you very much! We will be happy to come back!

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United States of America14.11.2022

Being it our first stay in Karlovy Vary and we wanted to experience Wellness Treatment in an excellent place. So selecting Carlsbad Plaza was based on great reviews by customers. It was amazing and we will definitely return for more of the Wellness Treatments, Great Customer Services, Hotel Presentations and Room Accommodations. The location is convenient to shopping districts.

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Czech Republic07.11.2022

The professional staff, the environment and the service were top-notch. Definitely the weekend spent here was not a waste of time, on the contrary, I felt very good and comfortable.

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Tel.: (+420) 352 441 111

Fax: (+420) 352 441 151


Reservation department

Tel.: (+420) 353 225 502

Mob.: (+420) 777 258 838 



Mariánskolázeňská 25 

360 01 Karlovy Vary

Czech Republic