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Feedback of our Guests

We greatly appreciate the opinions and evaluations of our esteemed guests; they are a motivation and source of new energy for further work. We would therefore like to share some of the messages and comments from the hotel satisfaction questionnaires with you.

Gennady S


Compliments for the ID - three visits during the stay, always very satisfied with the offer and service.

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Miroslav Š

Czech Republic28.08.2018

Excellent service at the VIP Lounge - Mrs. Andrea - great service, excellent hot chocolate, After a disappointment during the last stay, all was perfect this time.
Compliments for the Wellnessland - as always perfect in every way, maximum relaxation and energy recovery.

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Mammad M


Compliments for Petra Vaňková for the treatment at the spa suite.

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Mikhail M.


The hotel looks beautiful after the renovation, as always we have been satisfied with all hotel services. Thanksto the chambermaids for the nice cleaning.
Compliments to the kitchen and service of the Sorrento restaurant, a wide selection on the buffet, we did not miss anything, very delicious food.

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Yana K


We appreciate all the changes in the room and in the hotel, we like everything. Thanks to the hotel staff for a nice stay.

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Yulia S


Stayed on recommendation of my parents – the stay exceeded our expectations, all wonderful - room, hotel, city, wellnessland. We will certainly come back again. Thanks to everyone for the excellent service.

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Irina R


Compliments for the new room design and all changes in the rooms and the hotel. Thanks to the management and all employees for their care and the beautiful stay.

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Naila O


Since our last visit (2014) many beautiful changes have been made for the guests - compliments, the room is beautiful, only very hard mattresses. Thanks to everyone for a beautiful stay.

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Alexander G.


Thanks to everyone for the care, wide offer and excellent quality of service. I would not stay at any other hotel in Karlovy Vary. Compliments for the Cryochamber and the treatments.

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Huda A.

Saudi Arabia27.07.2018

All of the design changes in the hotel are wonderful, we like that you are still improving something, the modern elements of the hotel have benefited. Compliments to Jiří Paul for a very nice welcome and registration on arrival. We appreciate the care of our satisfaction by Anthony Mannion. Great compliments for housekeeping for the perfect cleanliness of the hotel. Compliments to the florist for the floral decoration. Compliments for Lenka Mrázová and the chef for our dietary meals, delicious meals, excellent fish.

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Valentina K.


I felt very good at the hotel, comfortable room, great staff. Thanks to everyone for their care. I will definitely be back with my family and friends. Compliments to both the kitchen and service at the Sorrento restaurant. Compliments for the ID Restaurant and Maxim Kosonogov.

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Marina D.


Arrived on parents' recommendation, all beautiful and comfortable, professional and friendly staff. Thanks everyone for a beautiful stay.

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Carlsbad Plaza - Reception

Tel.: (+420) 352 441 111

Fax: (+420) 352 441 151


Reservation department

Tel.: (+420) 353 225 502

Mob.: (+420) 777 258 838 


Carlsbad Plaza - Adress

Mariánskolázeňská 25 

360 01 Karlovy Vary

Česká republika