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Feedback of our Guests

We greatly appreciate the opinions and evaluations of our esteemed guests; they are a motivation and source of new energy for further work. We would therefore like to share some of the messages and comments from the hotel satisfaction questionnaires with you.

Movsar A.


Satisfied with all hotel services.

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Olga S.


Satisfied with all hotel services. Interested in treatment at the Spa Suites for the next stay.

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Svetlana A.


Satisfied with all hotel services, compliments to the staff.

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Vladimir G.


Satisfied with all hotel services, professional and kind staff. Great compliments for the reconstruction of the
MSG and ID.

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Valeriy K.


Everything was as good as always, compliments to the management and hotel staff for a beautiful stay.

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Viacheslav T.


Compliments to the management and all hotel staff. Very satisfied with all services.

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Anatoly I.


Compliments to the entire team of the hotel, exemplary room cleaning. We appreciate all the changes at the

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Olga I.


Compliments to the Sorrento kitchen. I like the new ID bar, especially great saxophone. Compliments to the exemplary care by MD. M. Bazaev, Martin Krejci, Sabina Krylová, Monika Beckova and the nurses for the CO2 bath.

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Kairat S.


Satisfied with all the hotel's services, I plan another stay in December.

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Marina Y.


Compliments to the changes of the interior of the hotel and the rooms, beautiful new uniforms. Professional and kind staff everywhere in the hotel. Compliments to the chambermaid and the reception as well as the kitchen and service at the Sorrento Restaurant. Thanks to the entire Medical Spa Gallery team.

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Mintimer S.


Thanks to everyone for the care, we were happy. Compliments to MD Elena Koval and Martin Krejci for treatment.

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Anna G.

South Korea20.04.2018

Compliments for the new #ID Bar and Restaurant, beautiful interior, excellent service. Satisfied with all hotel services.

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Carlsbad Plaza - Reception

Tel.: (+420) 352 441 111

Fax: (+420) 352 441 151


Reservation department

Tel.: (+420) 353 225 502

Mob.: (+420) 777 258 838 


Carlsbad Plaza - Adress

Mariánskolázeňská 25 

360 01 Karlovy Vary

Česká republika