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Feedback of our Guests

We greatly appreciate the opinions and evaluations of our esteemed guests; they are a motivation and source of new energy for further work. We would therefore like to share some of the messages and comments from the hotel satisfaction questionnaires with you.

Yulia S.

Thanks to the entire staff for a pleasant stay. You are clearly the best spa hotel in Karlovy Vary.
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Olga M.

Compliments for the delicious cuisine at the Sorrento Restaurant. Thank you to everyone for their care.
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Victor S.

Everything was great, thank you to everyone, we will come again.
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Anvar A.

Thanks to everyone for the stay and care, we will come again in October. Compliments for the restaurants Sorrento and ID.
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Tamara T.

Compliments to the chambermaid Veronica for exemplary cleaning.
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Oleksandr P.

Satisfied with all services, thanks to the staff. Best wishes.
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Zhanna M.

Beautiful Wellnessland, very good health care. Everything is at a high level here, we will gladly come again.
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Aleksander V.

Compliments for the Sorrento restaurant - attentive and kind service, we most appreciated the work of Marek Veverka and Daniel Klátil, always took exemplary care of the staff serving guests. The food is delicious, the dishes correspond to a healthy lifestyle, the chef at the show kitchen Igor Sharai is very accommodating and communicative, preparing the best meals. Compliments to Lenka Vlková at CRYO - you can see that she does her job professionally and with pleasure. Compliments to Dr. Elena Koval, we appreciate her individual approach to guests, she is always attentive and her interest in the guests goes deep.
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Tatjana F.

Compliments to the physiotherapist Martin Krejčí. Thanks for the stay.
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Vitalii K.

Compliments to the masseur Pavel Horvát - great work. Very good medical care in general. The best wellnessland.
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Natalia S.

Compliments to Martin Krejčí for his professional work. Overall a great impression of our first stay here, we will definitely come back.
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Eduard T.

Compliments to Martin Krejčí for very good health care, I feel better about my condition. We would like to thank everyone for a wonderful stay and we will come again in autumn.
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Carlsbad Plaza - Reception

Tel.: (+420) 352 441 111

Fax: (+420) 352 441 151


Reservation department

Tel.: (+420) 353 225 502

Mob.: (+420) 777 258 838 


Carlsbad Plaza - Adress

Mariánskolázeňská 25 

360 01 Karlovy Vary

Česká republika