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Feedback of our Guests

We greatly appreciate the opinions and evaluations of our esteemed guests; they are a motivation and source of new energy for further work. We would therefore like to share some of the messages and comments from the hotel satisfaction questionnaires with you.



Great hotel, with attentive staff. Saunadorf was of course more than great. Super hotel for sauna lovers. Relaxation room with beds, a dream! Breakfast was excellent.

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A very relaxing holiday in a super nice hotel. We really enjoyed our stay at the Hotel Carlsbad Plaza. The Supreme room was beautiful and spacious. A coffee machine in the room was very convenient. The staff was nice and attentive. The breakfast and dinner tasted good and were very varied. The wellness area was well organised and offered the best relaxation. But especially great were massages and other procedures for relaxation and regeneration in the hotel clinic. Thank you very much! We will be happy to come back!

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United States of America14.11.2022

Being it our first stay in Karlovy Vary and we wanted to experience Wellness Treatment in an excellent place. So selecting Carlsbad Plaza was based on great reviews by customers. It was amazing and we will definitely return for more of the Wellness Treatments, Great Customer Services, Hotel Presentations and Room Accommodations. The location is convenient to shopping districts.

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Czech Republic07.11.2022

The professional staff, the environment and the service were top-notch. Definitely the weekend spent here was not a waste of time, on the contrary, I felt very good and comfortable.

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Exceptionally pleasant environment, very good location and great house.

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PERFECT. Breakfast was varied and perfect at all times. I would have to think very hard to find fault.

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Leon & Talya


The hotel and spa facilities are excellent. Friendly, hospitable, helpful, tactful and professional staff: reception, administration, doctor, nurses, waiters, maids. No language barrier, everyone tried to communicate with us in languages we understand to make our stay and treatment more enjoyable. We wish the sanatorium every success.

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Great location, we were there by car. Very nice place! The best spa in Karlovy Vary, I haven't found anything like it in Karlovy Vary! Breakfast left nothing to be desired, staff very friendly but not intrusive! The room facilities were very good and clean, everything you needed for a spa vacation was available! We can only recommend, we will be happy to return!

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We have been waiting and looking forward to staying with you for a long time. We love to see familiar faces. Thank you all for the great care, we would love to come again next year.

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Czech Republic19.09.2022

Great relaxing weekend with the family, we like the atmosphere of the hotel and the wellness. Thank you all for your care, we would love to come again.

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Vadim and the others are doing everything they can to satisfy all guests. The staff here is very friendly and professional.

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Czech Republic29.08.2022

Beautiful hotel in a nice historical area of the city. The hotel is very luxuriously furnished and one feels really very comfortable here. The room was spacious and equipped with everything you can imagine and sometimes many things we wouldn't have thought of, great for us. The room was clean and very nicely set up just for us. We arrived early and the room was already ready and we didn't have to wait which was very nice, we didn't count on it much on this particular date (KVIFF) when the hotel is very busy. We will definitely be happy to return.

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Tel.: (+420) 352 441 111

Fax: (+420) 352 441 151


Reservation department

Tel.: (+420) 353 225 502

Mob.: (+420) 777 258 838 



Mariánskolázeňská 25 

360 01 Karlovy Vary

Czech Republic