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Feedback of our Guests

We greatly appreciate the opinions and evaluations of our esteemed guests; they are a motivation and source of new energy for further work. We would therefore like to share some of the messages and comments from the hotel satisfaction questionnaires with you.



We were very satisfied with this hotel. The breakfast was very varied, the staff was always friendly... Will definitely come again.

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An amazing hotel with great staff, top cuisine and the best SPA in Karlovy Vary (I would say in the whole Czech Republic). Definitely recommended!

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Czech Republic06.03.2023

I got a stay at the hotel for Christmas. It was 2 incredible days we spent with you. Everything was perfect and wonderful. Words can't even express how wonderful the time we had with you was. It was the most beautiful gift I have ever received…

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1A hotel. If you are in the mood for a spa, this is the place for you.

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We stayed in this hotel for a week. I would like to note that the service is of the highest standard. The staff is friendly, they try to help in everything. The cuisine and cleanliness of the rooms is excellent. We will be happy to return!

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Very beautiful hotel, variety of spa facilities, good breakfast, live music at the bar at night , good trekking paths nearby, at the centre of Karlovy Vary.

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Excellent service, facilities, warm welcome, attention to detail and excellent service. During my search for a holiday in Karlsbad, I selected the hotel according to my different criteria. The hotel didn't have to remind me of a sanatorium. It should not be big and noisy like a railway station, the hotel wellness centre should not be too small. And of course, the central location was important. I was persuaded by the information that the hotel CARLSBAD PLAZA has an "Alt Karlsbad" wellness centre with seven types of saunas and various pools. As a result, my choice of hotel did not disappoint me. Excellent service, facilities, warm welcome, attention to detail and excellent service. Every day we visited the wellness centre "Alt Karlsbad" ...Everywhere is very clean, the pool has a nice water and air temperature. Breakfast - This is a 5* breakfast. Great variety of food, there was also champagne. Accommodation at the hotel: a week in a 22 m² Comfort Room overlooking the garden. The room is clean, with modern refurbishment and Italian-style furniture. Only regretted not choosing a bigger room, the wardrobe seemed small (would have been less of a problem for summer). For a few days, the room would have been very good. For a longer stay book a bigger room. We had one with breakfast and no treatment package. New Year's Eve was celebrated in the hotel. The party was organised in a large hall. It was very enjoyable! Thank you! Expensive parking (25 euros per day), the car was not in the garage, apparently, it was taken to a public car park. My car tracking software showed that it was parked more than one km from the hotel. But it didn't upset us... There were a lot of guests. But these are the little things in life... :-)

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Staff very friendly, wellness area very diverse, very relaxed atmosphere.

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Excellent stay. We stayed 3 nights in this beautiful hotel. Had booked a package with 3 treatments. It was simply wonderful and relaxing. We will gladly come back again. All the staff were accommodating and friendly.

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We spent a beautiful advent weekend in Karlovy Vary. The hotel is beautiful with a great spa. There are 7 different saunas in the sauna village. The staff is always friendly and the rooms are very clean. We will definitely come back!

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Czech Republic02.01.2023

Amazing hotel, with amazing staff. Everywhere was clean and fragrant. Breakfast was plentiful and delicious. Highly recommended! We will definitely come back!

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It couldn't have been better...Everything was very nice.

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Tel.: (+420) 352 441 111

Fax: (+420) 352 441 151


Reservation department

Tel.: (+420) 353 225 502

Mob.: (+420) 777 258 838 



Mariánskolázeňská 25 

360 01 Karlovy Vary

Czech Republic