All services are at a very good level. Professional and friendly staff. We will certainly come back for a longer stay.

Very nice spa, high level of service.

We arrived for a fourth time, after a pause of five years. Interior - luxurious, clean, cozy, the staff, as if they knew what you want. Especially noteworthy is the SPA - amazing complex, swimming pools, underwater massages, herbal and salt sauna, two Finnish saunas with different temperatures - great. The big advantage is the clinic at the hotel, doctors, blood tests and other treatments. Food is amazing, every night 3-4 types of fish and 4-5 types of meat dishes. Everything is very tasty. In summary, if you are willing to pay a little more and want the very best in Karlovy Vary, you just have to come here and really relax.

Compliments to MD E.Koval and Jiří Švec. Thanks to all the hotel staff for their care.

The best hotel in Karlovy Vary, professional and friendly staff. Compliments to everyone. Excellent cuisine, professional and friendly service.

We thank all of the chefs at the Sorrento restaurant, the waiters, chief Nikolai Kleimen and the bartender Batyuk Irina.

Thank you for organizing our holiday! Thank you for taking into account all our wishes! Everything is done professionally and at the highest level.

Thanks to all hotel staff for their care, everything was excellent.

Great location, nice rooms, helpful staff. Reasonable restaurant, which offers high quality gastronomy and is open until 1 in the morning.

Great hotel, friendly staff, clean and comfortable rooms with everything you need, pool and sauna are great, we liked everything, we were here the second time and we will come back again!

Without a doubt the best hotel in the town, and believe me I have experience. The spa and wellness area is truly magical. The choice of food at breakfast is wonderful, really there's nothing missing! I would recommend booking directly with the hotel, that's where I got the best deal. English spoken pretty well almost everywhere. You can tell that there is real interest in guest satisfaction. Well done! I'll be back again.

Compliments for the new design of the rooms, thank you for the care, we were satisfied with all hotel services.

Thanks to the staff, as always satisfied with all services.

Thanks to the staff for their care, I wish you all the best, I managed to drop 8 kg, I will definitely come again.

Thanks to everyone for the care, we will be happy to return.

Thanks to everyone for the care, we will be glad to come back.

Satisfied with all services, we will come again.

Compliments for the kitchen at the Sorrento Restaurant.

Compliments for the new look of the hotel, the changes and improvements in the rooms. High level  of services. Thanks to everyone for the care, we'll gladly to come back.

Thank you to everyone for a beautiful stay. Satisfied with all hotel services.

Compliments to Martin Krejčí and Jiří Švec.

Satisfied with all hotel services. The Carlsbad Plaza is the best hotel in Karlovy Vary. The staff is very responsible and willing and, compared to hotels, for example in Germany, we feel welcome here, the smiles of the staff are sincere and we see the interest in the guests. We appreciate all changes and improvements in the hotel. Compliments to Jiří Švec for the treatment in the spa suite - very professional, patient and willing.

We appreciate all room improvements and design changes in the hotel. Services as always at the highest level.

Compliments for both the kitchen and service at the Sorrento restaurant. Compliments to Martin Krejci for treatment in the Spa Suite.

Stayed upon recommendation of a regular guest, we were very satisfied with all the hotel services and will gladly come back. Compliments to Petra Vaňková for the treatment at the spa suite.

Thanks to the hotel management and staff, services at the hotel as always excellent. Compliments about the cuisine at the Sorrento restaurant.

Thanks to the staff for their care, satisfied with all services. Thanks to Jana Černá SRD. Compliments to MD Bazaev.

Thanks to everyone for their care. We look forward to coming back in spring. Compliments to the cook for the excellent cuisine and desserts.

Thanks and compliments to the entire hotel staff, all was excellent.

We were satisfied with all the services and will gladly come again. Thanks for all the care.

Compliments to the service at the Sorrento restaurant: Daniel and Štěpánka, Eva and Marek.

Compliments to Martin Krejci, a great professional with an exemplary approach towards guests - massage and reconditioning tables.

Thanks to everyone for the care, booked a next stay for 2019.

Thanks to the entire hotel team for a beautiful stay.

Praise for the kitchen, everything was delicious, especially the warm dessert.

Satisfied with all hotel services. Compliments to the masseur Martin Krejčí, and for the infusion.

Satisfied with all hotel services. Praise for the new treadmill in the gym.

Satisfied with all hotel services.

Satisfied with all hotel services. Planned another stay for New Year's holidays.

Beautiful hotel, great service, hospitable staff, thanks to everyone for their care. Karlovy Vary is a beautiful city with beautiful architecture and surrounding countryside. I will be glad to come back again.

Compliments to Petra Vaňkova for her exemplary care.

Compliments to MD. Elena Koval and the MSG staff.

Compliments to MD. Bazaev and Patricia Ondarkova for the treatment at the spa suite.

A big thank you to the entire hotel team!

Great hotel, excellent service, hospitable staff. I will return for a longer stay.

As always, everything was first class, we have already booked another stay with you. Compliments to the staff and kitchen of the Sorrento restaurant, especially for the chef Igor Sharai. Thanks to MD. Bazaev for the exemplary care and also to everyone from the MSG, all great. Compliments to Milada Patakova.

Thanks to the entire hotel team for their care. Compliments to the chambermaid for a clean room cleaning. Compliments for the chef Igor Sharai.

Compliments for the ID - three visits during the stay, always very satisfied with the offer and service.

Excellent service at the VIP Lounge - Mrs. Andrea - great service, excellent hot chocolate, After a disappointment during the last stay, all was perfect this time.
Compliments for the Wellnessland - as always perfect in every way, maximum relaxation and energy recovery.

Compliments for Petra Vaňková for the treatment at the spa suite.

The hotel looks beautiful after the renovation, as always we have been satisfied with all hotel services. Thanksto the chambermaids for the nice cleaning.
Compliments to the kitchen and service of the Sorrento restaurant, a wide selection on the buffet, we did not miss anything, very delicious food.

We appreciate all the changes in the room and in the hotel, we like everything. Thanks to the hotel staff for a nice stay.

Stayed on recommendation of my parents – the stay exceeded our expectations, all wonderful - room, hotel, city, wellnessland. We will certainly come back again. Thanks to everyone for the excellent service.

Compliments for the new room design and all changes in the rooms and the hotel. Thanks to the management and all employees for their care and the beautiful stay.

Since our last visit (2014) many beautiful changes have been made for the guests - compliments, the room is beautiful, only very hard mattresses. Thanks to everyone for a beautiful stay.

Thanks to everyone for the care, wide offer and excellent quality of service. I would not stay at any other hotel in Karlovy Vary. Compliments for the Cryochamber and the treatments.

All of the design changes in the hotel are wonderful, we like that you are still improving something, the modern elements of the hotel have benefited. Compliments to Jiří Paul for a very nice welcome and registration on arrival. We appreciate the care of our satisfaction by Anthony Mannion. Great compliments for housekeeping for the perfect cleanliness of the hotel. Compliments to the florist for the floral decoration. Compliments for Lenka Mrázová and the chef for our dietary meals, delicious meals, excellent fish.

I felt very good at the hotel, comfortable room, great staff. Thanks to everyone for their care. I will definitely be back with my family and friends. Compliments to both the kitchen and service at the Sorrento restaurant. Compliments for the ID Restaurant and Maxim Kosonogov.

Arrived on parents' recommendation, all beautiful and comfortable, professional and friendly staff. Thanks everyone for a beautiful stay.

Beautiful city, beautiful hotel, excellent staff. We will be happy to return for a treatment stay.

Compliments for the renovation of the rooms and other changes, thanks to everyone for the care.

Thanks to the management and hotel staff for the care and hospitality, best wishes and successes at work, see you in September.

A lot of beautiful changes since our stay last year, compliments. I was informed by a newsletter and I could not wait to see everything with my own eyes - great. Thanks to the management and all staff for their care and the impeccable stay.

You are definitely the best hotel in Karlovy Vary, next time we will arrive with friends. Thanks to the whole team for a beautiful stay.

Excellent kitchen, I gained 3 kg.

Beautiful wellnessland, great pool - I swam every night, excellent salt and herbal sauna.

Compliments for all the changes in the rooms and for the chambermaid.

Compliments for the kitchen and service at the Sorrento restaurant.

Compliments for the new design of the rooms and changes in the hotel. Compliments for the ID Restaurant, great service and food.

Compliments for the changes in the hotel and the improvements in the rooms, excellent service. You are the best hotel in KV.

Compliments to MD. J. Hrbaty for the sincere  interest in the health of guests and the very professional approach.

Compliments to the entire hotel team for the hospitality and professionalism.

You are the best hotel in Karlovy Vary, services on a high level, thank you to everyone for the excellent care.

The next time we will come to stay at your hotel again for sure, great satisfaction with all the services.

The best hotel in Karlovy Vary that we have stayed at. A great thank you to the entire team for the great service.

Compliments for the beautiful new design of the rooms and the upgrade of its amenities (TV and awesome mattresses).

Compliments for Igor Sharai at the show kitchen and the new coffee machine at the Sorrento restaurant.

Compliments for the medical area, for the great care provided and the beautiful design changes at the Medical Spa Gallery.

Satisfied with all hotel services.

Satisfied with all hotel services. Interested in treatment at the Spa Suites for the next stay.

Satisfied with all hotel services, compliments to the staff.

Satisfied with all hotel services, professional and kind staff. Great compliments for the reconstruction of the
MSG and ID.

Everything was as good as always, compliments to the management and hotel staff for a beautiful stay.

Compliments to the management and all hotel staff. Very satisfied with all services.

Compliments to the entire team of the hotel, exemplary room cleaning. We appreciate all the changes at the
hotel.

Compliments to the Sorrento kitchen. I like the new ID bar, especially great saxophone. Compliments to the exemplary care by MD. M. Bazaev, Martin Krejci, Sabina Krylová, Monika Beckova and the nurses for the CO2 bath.

Satisfied with all the hotel's services, I plan another stay in December.

Compliments to the changes of the interior of the hotel and the rooms, beautiful new uniforms. Professional and kind staff everywhere in the hotel. Compliments to the chambermaid and the reception as well as the kitchen and service at the Sorrento Restaurant. Thanks to the entire Medical Spa Gallery team.

Thanks to everyone for the care, we were happy. Compliments to MD Elena Koval and Martin Krejci for treatment.

Compliments for the new #ID Bar and Restaurant, beautiful interior, excellent service. Satisfied with all hotel services.

Thanks to everyone for a beautiful stay and exemplary care. Very professional and hospitable staff. Compliments to the chambermaid. Compliments to both the kitchen and service at the Sorrento restaurant. Compliments to the entire Medical Spa Gallery team for their care and professional tretament.

I like the new room designs and all the improvements - coffee maker, large TV. Maximum satisfaction with hotel services. Compliments for the new ID bar.

Satisfied with all hotel services. I really like the new room design and all the improvements. Compliments to the Sorrento restaurant and kitchen, especially the thematic dinners. Compliments to MD. M. Bazaev and the masseur Oskar Sipos.

Our first stay at the recommendation of friends. Very beautiful hotel, great staff, great wellness. We will definitely return for a longer stay.

A great thank you to everyone for the exemplary care. The Carlsbad Plaza is the best hotel in Karlovy Vary. Compliments for the design changes in the hotel.

Compliments about the innovations at the hotel and the chambermaid for cleaning the room. Compliments for the new ID bar.

Very satisfied with the New Year's Eve dinner, excellent service, food and program.

Satisfied with all hotel services. Beautiful hotel, beautiful city.

Thanks to everyone for the care and hospitality.

Thanks to the entire hotel team for the great service. We'll come back again. Compliments to the chambermaid.

Compliments to the cook Igor Sharai - show kitchen. Satisfied with all services.

Compliments to the Sorrento kitchen.

Compliments to the #ID Restaurant staff and kitchen. I appreciate the speed at which the reconstruction was performed. Satisfied with all hotel services. I plan another stay in July.

A great thank you to everyone for a perfect stay again, I liked all, no recommendations for improvement. Compliments and thanks to Petra Vaňková for her treatment at the spa suite.

Thanks to the entire hotel team for the excellent service. Compliments to the chambermaid and the Sorrento kitchen. Compliments also to the medical staff for their care.

I appreciate the new design of the rooms and all the improvements in it. Compliments for the #ID Bar and Restaurant, great atmosphere, excellent service - cocktail by Veronika Vacková, compliments to the kitchen for a great tartar.

Satisfied with all hotel services, we plan another stay.

Very professional and hospitable staff, compliments to the hotel reception.

Very satisfied with all hotel services.

Satisfied with all of the services, compliments to the chambermaid for cleaning the room. Compliments to both the kitchen and the service at the Sorrento restaurant. Compliments to the Medical Spa Gallery team and the staff of the Wellnessland.

Thank you for a beautiful stay. We look forward to the changes and will be happy to come again.