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Feedback of our Guests

We greatly appreciate the opinions and evaluations of our esteemed guests; they are a motivation and source of new energy for further work. We would therefore like to share some of the messages and comments from the hotel satisfaction questionnaires with you.

Radik M.


We were satisfied with all the services and will gladly come again. Thanks for all the care.

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Valeriy S.


Compliments to the service at the Sorrento restaurant: Daniel and Štěpánka, Eva and Marek.

Compliments to Martin Krejci, a great professional with an exemplary approach towards guests - massage and reconditioning tables.

Thanks to everyone for the care, booked a next stay for 2019.

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Sergey K.

Stát autora18.10.2018

Thanks to the entire hotel team for a beautiful stay.

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Andrey S.


Praise for the kitchen, everything was delicious, especially the warm dessert.

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Valentina A.


Satisfied with all hotel services. Compliments to the masseur Martin Krejčí, and for the infusion.

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Zurab A.


Satisfied with all hotel services. Praise for the new treadmill in the gym.

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Olga L.


Satisfied with all hotel services.

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Salavat K.


Satisfied with all hotel services. Planned another stay for New Year's holidays.

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Johanna H.


Beautiful hotel, great service, hospitable staff, thanks to everyone for their care. Karlovy Vary is a beautiful city with beautiful architecture and surrounding countryside. I will be glad to come back again.

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Yury V.


Compliments to Petra Vaňkova for her exemplary care.

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Maria S.


Compliments to MD. Elena Koval and the MSG staff.

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Shaikh AK


Compliments to MD. Bazaev and Patricia Ondarkova for the treatment at the spa suite.

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Carlsbad Plaza - Reception

Tel.: (+420) 352 441 111

Fax: (+420) 352 441 151


Reservation department

Tel.: (+420) 353 225 502

Mob.: (+420) 777 258 838 


Carlsbad Plaza - Adress

Mariánskolázeňská 25 

360 01 Karlovy Vary

Česká republika