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Feedback of our Guests

We greatly appreciate the opinions and evaluations of our esteemed guests; they are a motivation and source of new energy for further work. We would therefore like to share some of the messages and comments from the hotel satisfaction questionnaires with you.

Olga I.


Compliments to the Sorrento kitchen. I like the new ID bar, especially great saxophone. Compliments to the exemplary care by MD. M. Bazaev, Martin Krejci, Sabina Krylová, Monika Beckova and the nurses for the CO2 bath.

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Kairat S.


Satisfied with all the hotel's services, I plan another stay in December.

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Marina Y.


Compliments to the changes of the interior of the hotel and the rooms, beautiful new uniforms. Professional and kind staff everywhere in the hotel. Compliments to the chambermaid and the reception as well as the kitchen and service at the Sorrento Restaurant. Thanks to the entire Medical Spa Gallery team.

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Mintimer S.


Thanks to everyone for the care, we were happy. Compliments to MD Elena Koval and Martin Krejci for treatment.

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Anna G.

South Korea20.04.2018

Compliments for the new #ID Bar and Restaurant, beautiful interior, excellent service. Satisfied with all hotel services.

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Kuralbek K.


Thanks to everyone for a beautiful stay and exemplary care. Very professional and hospitable staff. Compliments to the chambermaid. Compliments to both the kitchen and service at the Sorrento restaurant. Compliments to the entire Medical Spa Gallery team for their care and professional tretament.

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Andrei I.


I like the new room designs and all the improvements - coffee maker, large TV. Maximum satisfaction with hotel services. Compliments for the new ID bar.

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Olexander P.


Compliments to the Sorrento kitchen.

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Edward B.


Satisfied with all hotel services. I really like the new room design and all the improvements. Compliments to the Sorrento restaurant and kitchen, especially the thematic dinners. Compliments to MD. M. Bazaev and the masseur Oskar Sipos.

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Miloslav V.

Czech Republic11.04.2018

Compliments to the #ID Restaurant staff and kitchen. I appreciate the speed at which the reconstruction was performed. Satisfied with all hotel services. I plan another stay in July.

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Aleksandra A.

Czech Republic09.04.2018

Our first stay at the recommendation of friends. Very beautiful hotel, great staff, great wellness. We will definitely return for a longer stay.

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Eduard T.


A great thank you to everyone for the exemplary care. The Carlsbad Plaza is the best hotel in Karlovy Vary. Compliments for the design changes in the hotel.

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Carlsbad Plaza - Reception

Tel.: (+420) 352 441 111

Fax: (+420) 352 441 151


Reservation department

Tel.: (+420) 353 225 502

Mob.: (+420) 777 258 838 


Carlsbad Plaza - Adress

Mariánskolázeňská 25 

360 01 Karlovy Vary

Česká republika