Verify availability 

  • en
  • cz
  • de
  • ru

Feedback of our Guests

We greatly appreciate the opinions and evaluations of our esteemed guests; they are a motivation and source of new energy for further work. We would therefore like to share some of the messages and comments from the hotel satisfaction questionnaires with you.



Beautiful hotel and a beautiful city. Breathed on your history. I believe we will return there.

More information



Wow, what a great hotel. We were looking for relaxation, a little luxury and wellness. That's exactly what you offered and implemented with absolute perfection. We are thrilled with the top service, the great and clean rooms, the perfect breakfast buffet and the fantastic wellness area. Thank you very much for the perfect stay.

More information



We liked it very much and I would definitely recommend the Carlsbad Plaza! The Carlsbad Plaza has everything a hotel in this star category should have. We liked the large room with the comfortable bed (I like to sleep on slightly harder mattresses, so it was ideal for me) and the large armchair. The bathroom had the usual care products, so you can forget the shower gel at home. The wellness area belonging to the hotel with the different saunas and the whirlpools as well as the swimming pool was very good. The comfortable recliners and the waterbeds in the relaxation area are particularly noteworthy! The partial massage is also recommendable! At breakfast, there was everything the heart desired. The freshly prepared egg dishes deserve special mention. The staff, both in the breakfast room, in housekeeping, in the wellness area as well as at the reception were always eager to fulfil our wishes. It was a great stay and we were able to relax really well. Karlovy Vary and the Carlsbad Plaza are really worth a visit. Some guests who think they are better because of their money! But that's not the fault of the hotel staff!

More information



The hotel is a very beautiful historic building, the breakfast was great, the rooms tasteful and the spa was very, very nice! There were great treatments and the pool and relaxation area were just great.

More information


Czech Republic11.04.2023

Huge satisfaction with the hotel. My sister and I have a wellness stay bought through Slevomat and we were not treated like inferior guests from Slevomat, as I have experienced in other hotels. The hotel puts incredible attention to quality and detail, from the quality of the mattresses and pillows to the teas in the wellness room, which by the way are free. The promo photos are true to reality. Perfect staff, on arrival we were informed about public transport, places of interest and everything else. I praise the excellent quality of the breakfast, I was very surprised by the offer of loose teas, as well as the homemade juices, which change every day. The beautiful, spotlessly clean pool and spa open until 9pm. We are now out of high season so there are few guests and very often we are in the spa all alone, so for introverts a perfect holiday. Beautiful garden. Small coffee machine with a selection of capsules and a fruit bowl in the room. The maids leave a little water in the room for each guest every day, which is also very nice. Cleaning impeccable. I really recommend it, I don't think I've ever been this satisfied before.

More information



A really great stay. The rooms were large, clean and everything in the best condition, the staff extremely friendly, great breakfast buffet, excellent wellness area. We are extremely satisfied.

More information



Great hotel in Karlovy Vary, wonderful pool and spa, excellent breakfast, staff always ready to help.

More information



We were very satisfied with this hotel. The breakfast was very varied, the staff was always friendly... Will definitely come again.

More information



An amazing hotel with great staff, top cuisine and the best SPA in Karlovy Vary (I would say in the whole Czech Republic). Definitely recommended!

More information


Czech Republic06.03.2023

I got a stay at the hotel for Christmas. It was 2 incredible days we spent with you. Everything was perfect and wonderful. Words can't even express how wonderful the time we had with you was. It was the most beautiful gift I have ever received…

More information



1A hotel. If you are in the mood for a spa, this is the place for you.

More information



We stayed in this hotel for a week. I would like to note that the service is of the highest standard. The staff is friendly, they try to help in everything. The cuisine and cleanliness of the rooms is excellent. We will be happy to return!

More information
More Feedback



Tel.: (+420) 352 441 111

Fax: (+420) 352 441 151


Reservation department

Tel.: (+420) 353 225 502

Mob.: (+420) 777 258 838 



Mariánskolázeňská 25 

360 01 Karlovy Vary

Czech Republic