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Feedback of our Guests

We greatly appreciate the opinions and evaluations of our esteemed guests; they are a motivation and source of new energy for further work. We would therefore like to share some of the messages and comments from the hotel satisfaction questionnaires with you.

Jana W.


A beautiful relaxed short break

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Dorina Š.

Czech republic01.11.2021

I have not experienced such an amazing overall service in a long time. Rooms beautiful, service amazing. Spa absolutely perfect. ;-) The staff at the reception and in the restaurant were absolutely above standard. That's what I call absolute perfection, which you just don't experience. I definitely have not been pampered here for the last time. May the high quality of service last as long as possible.

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Martina K.

Czech republic28.10.2021

Perfect service with everything, rich breakfast, excellent restaurant, beautiful rooms, perfect wellness and great staff. Thank you. 

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Martin K.

Czech republic21.10.2021

Total satisfaction, everything is great. The best wellness.

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Jarmila R.


Great hotel, service, friendly staff, excellent breakfast and super location. The in-room fruit bowl and coffee maker was a nice bonus.

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Alex W.


Very nice environment, clean, friendly!

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Anna A.


Great SPA, spacious and beautifully furnished rooms.

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Elena K.


Thanks to all hotel staff for their care, everything was excellent.

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Harold F.


All services are at a very good level. Professional and friendly staff. We will certainly come back for a longer stay.

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Irina S.


Very nice spa, high level of service.

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Dmitry S.


We arrived for a fourth time, after a pause of five years. Interior - luxurious, clean, cozy, the staff, as if they knew what you want. Especially noteworthy is the SPA - amazing complex, swimming pools, underwater massages, herbal and salt sauna, two Finnish saunas with different temperatures - great. The big advantage is the clinic at the hotel, doctors, blood tests and other treatments. Food is amazing, every night 3-4 types of fish and 4-5 types of meat dishes. Everything is very tasty. In summary, if you are willing to pay a little more and want the very best in Karlovy Vary, you just have to come here and really relax.

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Mikhail P.


Compliments to MD E.Koval and Jiří Švec. Thanks to all the hotel staff for their care.

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Carlsbad Plaza - Reception

Tel.: (+420) 352 441 111

Fax: (+420) 352 441 151


Reservation department

Tel.: (+420) 353 225 502

Mob.: (+420) 777 258 838 


Carlsbad Plaza - Adress

Mariánskolázeňská 25 

360 01 Karlovy Vary

Czech Republic